At Webistra, we strive to deliver high-quality digital services and ensure client satisfaction. This Refund Policy outlines the conditions under which refunds may be issued.
Service-Based Nature
As our services (such as web development, SEO, digital marketing, and design) are customized and time-based, refunds are limited once work has commenced.
Eligibility for Refunds
Refunds may be considered in the following cases:
- If the project has not been started
- If a cancellation request is made within the agreed initial period
- If we are unable to deliver the agreed service due to unforeseen reasons
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Once the project has been started or completed
- Delays caused by lack of communication or incomplete information from the client
- Change of mind after work has begun
- Services such as SEO, digital marketing, or consulting where results depend on external factors
Partial Refunds
In some cases, partial refunds may be issued based on the amount of work completed at the time of cancellation.
Revisions Instead of Refunds
We encourage clients to request revisions if they are not satisfied with the initial delivery. Our team will make reasonable efforts to meet your expectations within the agreed scope.
Payment Disputes
If you have any concerns regarding your payment or service, we recommend contacting us first to resolve the issue before initiating any dispute.
Changes to This Policy
Webistra reserves the right to update this Refund Policy at any time. Any changes will be posted on this page.
Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email:info@webistrastudio.com